Rejection, Claims & Returns Policy

Last updated: 6 August 2026. These terms apply to business customers buying for commercial use or resale. Cochin Wood Industries does not sell to consumers.

We supply bulk industrial goods to businesses. This is not a consumer returns policy. There is no cooling-off period and no right of return for change of mind.

1. What can be claimed

You may bring a claim where goods:

• arrive damaged or short against the packing list;
• fail the grade or standard stated on the proforma invoice; or
• are materially different from the specification you ordered.

We do not accept claims for natural variation in colour, grain or figure, for change in moisture content or dimension after risk has passed, for delivery within the agreed quantity tolerance, or for goods that have been cut, coated, laminated, assembled or otherwise processed.

2. Deadlines

• Visible damage or shortage must be noted on the delivery document or carrier's receipt at the time of unloading, and notified to us in writing within 3 days of unloading with photographs and the container or vehicle number.
• Grade or specification claims must be notified in writing within 14 days of delivery, before the goods are cut, coated, laminated or otherwise processed. Once goods have been processed they are deemed accepted as conforming.

3. How to make a claim

Email [email protected] with the proforma invoice or order number, the container or vehicle number, the quantity affected, photographs showing the defect and the load as received, and, where the claim concerns grade, the test or measurement relied on.

4. Inspection

Keep the affected goods available, unprocessed, and in the condition in which they arrived until the claim is settled. We may inspect them ourselves or appoint a surveyor. Moving, altering or disposing of the goods before inspection ends the claim.

5. Settlement

Where a claim is accepted we will, at our option, replace the affected quantity, repair it, or credit its invoice value. That is your sole remedy and it is limited to the affected quantity, not the whole order. Replacement goods ship on the next practicable loading.

6. Payment during a claim

An open claim does not entitle you to withhold payment on the unaffected balance of an order, or on any other order.

7. Cancellation

Stock-grade orders may be cancelled before production begins; the advance is refunded less costs already incurred. Made-to-order and custom-fabricated goods cannot be cancelled once production has begun.

8. Contact

Cochin Wood Industries Private Limited, CIN U20219KL2021PTC072862, GSTIN 32AAJCC9689H1Z5, 146/A, Thoppilan Building, Thuruthy, Kunnathunad Taluk, Kuruppampady, Ernakulam, Kerala 683545, India.
Telephone +91 95674 10175 · [email protected]